Yes, 2014 can be a remarkable year for your business and it will take planning. We want to look into the future and plan the activities and initiatives that will propel our businesses to grand new heights.
But, before you make the plans, you must look behind to see the mistakes and the successes made this past year. If you’ve never done this before, go back a few years. Do your review in writing to ensure that you pay full attention and see the potholes.
Avoid Repeating the Blunders
- What went wrong?
- Where did your policies and procedures fail?
- What were the negative statements customers made about your products or services?
- Where did you fail?
- Have you already taken action to correct your culture?
- What changes were made in your policies and procedures to make sure these negatives are not repeated?
- What issues still need to be addressed?
Triumphs deserve repeating
- What made your company money?
- What was the biggest success last year?
- What did your company accomplish that made you proud?
- What energized employees and made them feel proud of the company?
- What processes worked really well?
- What products or services were the most popular?
- Who were your happiest customers and why?
And, if you don’t tally up the things that went very right, you might forget some in your new plans. Look ahead for ways to try out ideas similar to the ones that worked well. Based on your review of last year, you can then include more opportunities for success.
Please leave comments below on how looking in the rear-view mirror has helped you plan for a smooth ride through the year.